make a selection from the menu below:

Building business acumen

Completing this course will propel you to: 

  • Develop the terminology used in everyday business conversations
  • Identify an organisation’s current strategy and areas for growth
  • Understand an organisation’s profitability and quickly read an Annual Report to determine their financial situation
  • Identify the various financial and business planning cycles critical to organisations
  • Identify an organisation’s key competitors
  • Analyse their key customers
  • Leverage the knowledge and tools to converse effectively with your client
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Giving and receiving feedback

Completing this course will propel you to: 

  • Give upwards and downwards feedback
  • Ensure that feedback you give is balanced and constructive
  • Differentiate between informal and formal feedback
  • Seek, receive and respond to feedback
  • Conduct difficult conversations
  • Handle difficult situations
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Performance conversations

Completing this course will propel you to: 

  • Articulate the importance of performance conversations
  • Use a structured approach for successful performance management
  • Provide balanced and constructive feedback
  • Seek, receive and respond to feedback effectively
  • Implement coaching strategies to improve the performance of team members
  • Set realistic, motivational goals for team members
  • Conduct difficult conversations with confidence
  • Handle challenging situations and unplanned interactions with poise
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Recruitment and selection

Completing this course will propel you to: 

  • Apply a recruitment and selection process
  • Be aware of when unconscious bias might be evident in the recruitment process
  • Conduct interviews using behavioural interviewing techniques
  • Listen to and understand what is being said in interviews, and advise on the outcomes of the selection process
  • Demonstrate awareness of equal opportunity and anti-discrimination requirements
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Leading through emotional intelligence

Completing this course will propel you to: 

  • Recognise the importance of Emotional Intelligence (EI) to good leadership
  • Identify their own current EI baseline and develop insight into own EI tendencies
  • Identify opportunities for improving self-awareness and adapting emotional responses
  • Build emotionally intelligent behaviours in order to understand self and others
  • Identify the consequences of continuously pushing the stress comfort-zone boundaries
  • Recognise signs and sources of stress in self and others and know how to respond appropriately
  • Use strategies and techniques to support professional development, personal wellbeing and increase personal resilience and competence
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 Managing conversations with resilience

Completing this course will propel you to: 

  • Recognise their own and others’ style of managing a challenging conversation
  • Identify their strengths and areas for development in Emotional Intelligence (EI) to increase their effectiveness.
  • Use questioning techniques to uncover what is really happening.
  • Use the HEAR model to guide conversations.
  • Identify the impact of heightened emotions and understand how to use pacing and leading to defuse emotions.
  • Refine techniques to recover from stressful interactions.
  • Increase personal resilience.
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 Leading change

Completing this course will propel you to:  

  • Deliver an effective and planned change and transition process
  • Build ownership of their change process and empower others to lead the journey within their teams
  • Explore the personal aspects of change, and how the leader’s view of change impacts others
  • Implement strategies to deal with change reactions, e.g. change resistance
  • Build engagement and change readiness in teams
  • Practice managing both the personal and the process aspects of change in given scenarios to build positivity and a future focus
  • Utilise a range of practical tools related to the change management process
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 High performing teams

Completing this course will propel you to: 

  • Define high performance is and understand how it can be achieved
  • Understand team dynamics
  • Develop and promote a culture of trust and mutual respect within the team
  • Establish clear purpose, boundaries and goals for the team
  • Facilitate team action planning
  • Leverage the talents of each team member to create high performance
  • Foster open communication and collaboration
  • Set stretch goals for exceptional accomplishments
  • Identify clear development pathways for the team
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Leading through collaboration

Completing this course will propel you to: 

  • Develop team cohesion and establish effective workplace relationships
  • Identify and seek out opportunities for collaboration not only with own team, but with other areas of the business
  • Communicate effectively with your team and other stakeholders to seek input and convey information
  • Build and leverage networks to provide identifiable benefits for the team
  • Actively engage and participate in networks to support attainment of key business outcomes
  • Collaborate with others in a cross-functional team to develop ideas and solve problems
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Leading through innovation

Completing this course will propel you to:  

  • Understand the importance and relevance of innovation
  • Identify opportunities for innovation
  • Role model innovative thinking and a continuous improvement mindset
  • Create an innovation culture within the team
  • Follow a process that supports successful innovation
  • Recognise and reward innovation within the work team
  • Create work practices to encourage new initiatives
  • Collaborate with others to develop innovative ideas
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Developing talent

Completing this course will propel you to: 

  • Build a growth mindset
  • Apply techniques to be able to assess and evaluate employee development needs
  • Use tools and techniques to coach and develop talent (70:20:10)
  • Development, mentoring and career coaching skills
  • Support the embedding of learnings for sustained behavioural change
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