Propelling – Certificate III in Customer Engagement (example)
New starters in a call centre or existing staff
Varied and tailored to organisational requirements.
Propelling builds core sales and service behaviours in new starters to propel their skills beyond what they learnt in their onboarding program. Participants walk away from Propelling with increased confidence and a more resilient mindset.
If these programs are coming out of your budget, you’ll probably want to know how our results are measured! We’ve gone a step further and provided you with an example of some real results…